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Hardwiring Bedside Shift Report
Sandra Scheidenhelm1, O Ed Reitz
1Author Affiliations: Director of Professional Practice/Magnet Program Director (Dr Scheidenhelm), OSF St Joseph Medical Center, Bloomington, Illinois; and Assistant Professor (Dr Reitz), Mennonite College of Nursing at Illinois State University, Normal.
Objective:
The purpose of this project was to increase nurse compliance with bedside report and increase patient satisfaction scores.
Background:
Bedside report is an evidence-based practice used to increase patient involvement in their care and improve patient satisfaction. A change management strategy and standardized approach to bedside report can help increase nurse compliance with the process.
Methods:
This study used a quasi-experimental, between-group, preimplementation and postimplementation comparison of patient satisfaction scores from returned surveys on 2 units in a 149-bed community hospital. We also compared nurse compliance with bedside report preimplementation and postimplementation.
Results:
Five months after using a change management strategy to "hardwire" (ingrain systems and tools) bedside report, nurse compliance with bedside report and patient satisfaction scores improved in both intervention units.
Conclusions:
A change management strategy and standardized approach to bedside report helped increase nurse compliance with the process, leading to improved patient satisfaction.
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