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The Most Common Feedback Themes in Communication Skills Training in an Internal Medicine Residency Program: Lessons
Heeyoung Han1, Muralidhar Reddy Papireddy2, Susan T Hingle3
1a Department of Medical Education , Southern Illinois University School of Medicine.
Health Communication
|May 4, 2017
Summary
Residents receive communication skills feedback focusing on patient education and thoroughness. New themes like communication intelligibility emerged, highlighting areas for improved medical training and patient care.
Area of Science:
- Medical Education
- Communication Skills Training
Background:
- Individualized feedback is crucial for resident learning in communication skills.
- Current understanding of feedback content for resident communication skills in clinical settings is limited.
Purpose of the Study:
- To identify common feedback topics for residents' communication skills during Internal Medicine residency.
- To analyze feedback trends in real patient care scenarios.
Main Methods:
- Content analysis of Resident Audio-recording Project feedback data (2008-2013).
- Utilized open coding and iterative categorization to identify feedback themes.
Main Results:
- Identified 15 emerging themes for communication skills feedback.
- Most frequent topics included Patient Education, Thoroughness, Organization, Questioning Strategy, and Management.
- Newly identified themes: Thoroughness and Communication Intelligibility.
Conclusions:
- Feedback frequently addresses Patient Education, Thoroughness, Management, and Holistic Problem Exploration.
- The study identified novel areas for communication skills development in medical residents.
- Evolving assessment rubrics are suggested for comprehensive evaluation.
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