Occupational Disappointment: Why Did I Even Become a Nurse?

The aim of this study was to identify patterns of feelings and behavior of ED RNs who have experienced verbal workplace violence.

Twenty-eight registered nurses from across the state of California were recruited. Data were collected, using in-depth interviews, and were recorded. The tapes were transcribed and analyzed using Glaserian grounded-theory methodology.

The main experiences of participants included occupational disappointment, peer support, lack of preparation by mandatory violence prevention classes, and unrealistic patient expectations.

These findings can help staff, managers, and future educators of ED RNs examine feelings, mitigate the profound and pervasive effects of VWPV, and improve patient care. Contribution to Emergency Practice.