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Structured Coaching Programs to Develop Staff.

Susan MacLeod Dyess, Rose Sherman, Andra Opalinski

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    |August 1, 2017
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    Summary

    Coaching programs can improve complex healthcare environments by reducing professional stress and burnout. These strategies support achieving the quadruple aim in healthcare settings.

    Area of Science:

    • Healthcare Management
    • Professional Development
    • Organizational Psychology

    Background:

    • Healthcare environments are complex and chaotic, leading to professional stress and burnout.
    • This complexity challenges patient satisfaction, well-being, and optimal outcomes.
    • Coaching is emerging as a skill to enhance healthcare environments.

    Purpose of the Study:

    • To reflect on three distinct coaching programs in healthcare.
    • To analyze the processes and outcomes of these coaching approaches.
    • To offer implications for educators in continuing healthcare education.

    Main Methods:

    • Review and reflection on three coaching programs: Gallup Strengths-Based Coaching, Dartmouth Microsystem Coaching, and Health and Wellness Nurse Coaching.

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  • Consideration of the processes involved in each coaching approach.
  • Evaluation of the reported outcomes associated with each program.

    • Main Results:

    • Coaching programs offer a structured approach to address environmental complexities.
    • Specific programs like Gallup, Dartmouth, and Nurse Coaching demonstrate potential benefits.
    • Outcomes suggest improvements in professional well-being and environmental optimization.

    Conclusions:

    • Coaching is a valuable professional skill for optimizing healthcare environments.
    • Continuing education can leverage coaching to support staff in achieving the triple and quadruple aims.
    • Implementing coaching strategies can lead to enhanced professional satisfaction and patient outcomes.