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Related Concept Videos

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Related Experiment Video

Updated: Feb 23, 2026

Setup and Execution Of the Blindfolded Code Training Exercise
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Improving the Patient Experience: Call Light Intervention Bundle.

Jacqueline J Nelson1, Beth A Staffileno2

  • 1University of Iowa Hospitals and Clinics, Iowa City, IA, USA.

Journal of Pediatric Nursing
|September 11, 2017
PubMed
Summary
This summary is machine-generated.

Improving pediatric patient experience through timely call light response is crucial. A quality improvement project demonstrated that staff education and workflow changes enhanced patient satisfaction with promptness to call lights.

Keywords:
Call light responsePatient satisfaction fallsPediatric patient experience

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Area of Science:

  • Pediatric Nursing
  • Patient Safety
  • Quality Improvement

Background:

  • Delays in call light response pose risks to patient quality and safety.
  • Existing research on call light interventions primarily focuses on adult inpatients.
  • Timely response to patient needs is essential for a positive healthcare experience.

Purpose of the Study:

  • To evaluate the impact of staff awareness and workflow redesign on pediatric patient experience.
  • To assess the effectiveness of a call light intervention bundle in a pediatric medical-surgical setting.
  • To improve patient outcomes related to timely call light response in pediatric care.

Main Methods:

  • A quality improvement project was implemented on two pediatric medical-surgical units.
  • An evidence-based call light intervention bundle included patient experience committees, purposeful rounding, pod buddy assignments, and staff education.
  • Data collected pre- and post-intervention included staff knowledge, patient satisfaction, and fall rates.

Main Results:

  • Both units showed improved staff knowledge regarding call light interventions.
  • Patient satisfaction scores for promptness to call lights significantly improved post-intervention.
  • While overall patient satisfaction and likelihood to recommend improved on one unit, call light interventions did not affect fall rates.

Conclusions:

  • A call light intervention bundle can enhance patient satisfaction with promptness to call lights in pediatric medical-surgical settings.
  • Unlike in adult populations, this intervention did not demonstrate an impact on fall rates in pediatric patients.
  • Further research is necessary to identify effective fall reduction strategies specifically for children.