Improving the Patient Experience: Call Light Intervention Bundle

Area of Science:

• Pediatric Nursing
• Patient Safety
• Quality Improvement

Background:

• Delays in call light response pose risks to patient quality and safety.
• Existing research on call light interventions primarily focuses on adult inpatients.
• Timely response to patient needs is essential for a positive healthcare experience.

Purpose of the Study:

• To evaluate the impact of staff awareness and workflow redesign on pediatric patient experience.
• To assess the effectiveness of a call light intervention bundle in a pediatric medical-surgical setting.
• To improve patient outcomes related to timely call light response in pediatric care.

Main Methods:

• A quality improvement project was implemented on two pediatric medical-surgical units.
• An evidence-based call light intervention bundle included patient experience committees, purposeful rounding, pod buddy assignments, and staff education.
• Data collected pre- and post-intervention included staff knowledge, patient satisfaction, and fall rates.

Main Results:

• Both units showed improved staff knowledge regarding call light interventions.
• Patient satisfaction scores for promptness to call lights significantly improved post-intervention.
• While overall patient satisfaction and likelihood to recommend improved on one unit, call light interventions did not affect fall rates.

Conclusions:

• A call light intervention bundle can enhance patient satisfaction with promptness to call lights in pediatric medical-surgical settings.
• Unlike in adult populations, this intervention did not demonstrate an impact on fall rates in pediatric patients.
• Further research is necessary to identify effective fall reduction strategies specifically for children.