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Communication indices of crew coordination.
B G Kanki1, S Lozito, H C Foushee
1NASA-Ames Research Center, Moffett Field, CA 94035.
Aviation, Space, and Environmental Medicine
|January 1, 1989
Summary
Low-error flightcrews (FC) exhibit consistent communication patterns, unlike high-error FCs. Standardized communication enhances crew coordination and performance by increasing predictability.
Area of Science:
- Aviation Psychology
- Human Factors Engineering
- Communication Studies
Background:
- Effective communication is crucial for crew performance in high-risk environments.
- Understanding communication patterns can help identify factors influencing errors.
Purpose of the Study:
- To identify speech variations differentiating low- and high-error flightcrews.
- To explore the relationship between communication patterns and crew performance in flight simulators.
Main Methods:
- Analysis of transcribed verbal data from 10 two-person flightcrews in full mission simulator flights.
- Treating speech as interactive sequences within the context of crewmember dialogue.
Main Results:
- Low-error crews displayed marked homogeneity in communication patterns, suggesting a standard form of communication.
- High-error crews showed heterogeneity in patterns, indicating a lack of conventionalized communication.
Conclusions:
- Homogeneous communication patterns in low-error crews facilitate coordination and enhance performance.
- Adherence to communication conventions increases predictability and improves crew coordination.