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In an NMR sample, precise measurement of the absolute absorption frequencies of nuclei is difficult. A standard internal reference compound is added, and the frequency difference between the reference signal and sample signals is measured.
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Making It Work for Everyone: An Evolving Reference Service.

Jonquil D Feldman1, Emme Lopez1, Christine S Gaspard1

  • 1a Dolph Briscoe, Jr. Library, The University of Texas Health Science Center at San Antonio , San Antonio , Texas , USA.

Medical Reference Services Quarterly
|January 13, 2018
PubMed
Summary
This summary is machine-generated.

Academic health science librarians revised reference services, moving from an on-call schedule to a question flowchart. The voluntary model proved ineffective, leading to the reinstatement of a hybrid on-call schedule and a staff cultural shift.

Keywords:
Quality of servicereference serviceservice models

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Area of Science:

  • Library and Information Science
  • Health Sciences Librarianship

Background:

  • Academic health science libraries face challenges in optimizing reference services.
  • Evaluating and adapting service models is crucial for effective information support.

Purpose of the Study:

  • To assess the impact of a revised reference service model on patron and staff experience.
  • To identify strengths and weaknesses in current reference service delivery.

Main Methods:

  • Discontinuation of the on-call reference schedule and implementation of a question flowchart for circulation staff.
  • Referral of only research questions to librarians based on availability.
  • Reinstatement of a hybrid on-call schedule after an initial trial period.

Main Results:

  • The unscheduled, voluntary reference model was perceived as ineffective by circulation staff and patrons.
  • The hybrid on-call format was reintroduced due to the shortcomings of the previous model.
  • The service model change prompted a cultural shift among library staff.

Conclusions:

  • Adaptable and responsive reference service models are essential in academic health science centers.
  • Staff and patron feedback is critical for refining library service delivery.
  • Service model adjustments can necessitate significant organizational and cultural adaptation within library staff.