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How good are doctors at introducing themselves? #hellomynameis.

Peter Gillen1, Sue Faye Sharifuddin1, Muireann O'Sullivan1

  • 1Department of Surgery, Professorial Unit, Our Lady of Lourdes Hospital, Drogheda, Ireland.

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|January 15, 2018
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Summary
This summary is machine-generated.

Most doctors introduce themselves, significantly improving patient perception of care. Consultants are more likely to introduce themselves than non-consultant doctors, highlighting the importance of this simple practice for positive patient experiences.

Keywords:
#hellomynameisaudithandshakepatient/doctor communicationquality in health care

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Area of Science:

  • Medical Practice
  • Patient Experience
  • Healthcare Communication

Background:

  • Inspired by the '#hellomynameis' campaign.
  • Explores doctor introductions in an Irish hospital setting.
  • Investigates association with patient perceptions.

Purpose of the Study:

  • Measure introduction rates by hospital doctors (consultant and non-consultant).
  • Assess the impact of introductions on patient perceptions of the doctor-patient interaction.

Main Methods:

  • Patient 'exit' surveys conducted post-consultation.
  • Data collected in acute and elective settings over 5 months.
  • Utilized three trained clinical observers for data collection.

Main Results:

  • 79% of doctors introduced themselves; 11% did not.
  • Consultant doctors were more likely to introduce themselves than non-consultants (P=0.02).
  • 89.7% of patients felt introductions positively impacted their healthcare visit.

Conclusions:

  • Doctor introductions are crucial for positive patient experiences.
  • A significant majority of patients perceive introductions favorably.
  • Highlights the importance of consistent doctor introductions in healthcare settings.