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What Is It Like to Experience Improved Care Coordination Through a Community Outreach Program? A Qualitative,
Karen Baur1, Tracey Smith, M Cecilia Wendler
1Memorial Medical Center, Springfield, Illinois (Drs Baur and Wendler); and Southern Illinois University School of Medicine, Springfield (Dr Smith). Dr Wendler is currently at Benedictine University, Lisle, Illinois.
The Journal of Ambulatory Care Management
|May 31, 2018
Summary
Community health workers (CHWs) improve care coordination. Participants in community-based programs valued knowing the specific help they needed, highlighting the importance of personalized support in evolving healthcare systems.
Area of Science:
- Health Services Research
- Community Health
- Interprofessional Collaboration
Background:
- Community-based programs utilizing community health workers (CHWs) are increasingly prevalent in the evolving US healthcare system.
- Existing research often focuses on program success metrics, with limited exploration of participant experiences receiving services.
- Care coordination is a critical component of effective healthcare delivery, particularly for vulnerable populations.
Purpose of the Study:
- To qualitatively describe the lived experience of receiving improved care coordination through a community-based program.
- To understand how collaboration between community health workers and interprofessional providers impacts patient care.
- To identify key themes from participant perspectives regarding the benefits of community-based health services.
Main Methods:
- Qualitative descriptive study design.
- In-depth exploration of participant experiences within a community-based program.
- Focus on the collaborative efforts between community health workers and interprofessional providers.
Main Results:
- The overarching theme identified was "Knowing the help I needed."
- Participants experienced improved care coordination through the program.
- Collaboration between CHWs and interprofessional providers was central to the positive participant experience.
Conclusions:
- Community-based programs with CHWs can effectively enhance care coordination.
- Participant-centered experiences, particularly recognizing needed support, are crucial for program success.
- Further research should explore participant perspectives to optimize community health initiatives.
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