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Updated: Feb 8, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
Development and Validation of the LEADS Scale
Stephanie Gilbert1, E Kevin Kelloway2
1Shannon School of Business, Cape Breton University, Sydney, NS.
Abstract:
LEADS in a Caring Environment has been adopted as the primary leadership framework by the Canadian Health Leadership Network. This study developed and validated a 20-item behaviourally anchored rating scale to assess the twenty LEADS capabilities. Canadian healthcare employees and support staff (N = 156) were asked to rate their managers using the scale and also completed measures of transformational leadership, job-related affective well-being, and intent to stay for validation purposes. Exploratory factor analysis suggested that the scale was best represented by a single factor structure. A shorter five-item scale was also developed and tested based on factor loadings. Internal consistency of both tools was high (α ≥ 0.96) and results supported their criterion validity for predicting turnover intentions and job-related affective well-being and convergent validity with a measure of transformational leadership.
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