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[A relational approach to partnership between patients and professionals : design and implementation]
Sylvie Touveneau1, Annouck Benichou1, Antoine Geissbuhler2
1Direction générale, HUG, 1211 Genève 14.
Abstract:
To implement an institutional culture of the partnership, the University Hospitals of Geneva (HUG) first studied existing collaborations between patients and professionals. The engaged professionals, their positions, and patient involvement form the structure of the relational approach. This approach relies on a foundation of consideration for others, their expertise and mutual respect. The Patient Partners Platform networks partners and their actions, supports initiatives and educates about partnership. Exchanges between patients and healthcare professionals are sustained (67 meetings and 510 patient involvements in 2 years) ; each party reaps benefits. This implementation strategy facilitates partner involvement, encourages partnership and is easily transferable to all healthcare institutions.
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