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Introducing Videoconferencing on Tablet Computers in Nurse-Patient Communication: Technical and Training Challenges
Lisbeth O Rygg1, Hildfrid V Brataas1, Bente Nordtug1
1Faculty of Nursing and Health Sciences, Nord University, Bodø, Norway.
Videoconferencing (VC) in cancer care shows promise but faces challenges. Implementing VC requires addressing network stability, tablet usability, and tailored training for nurses and patients to ensure quality care.
Area of Science:
- Nursing Informatics
- Digital Health
- Oncology Nursing
Background:
- The increasing use of videoconferencing (VC) offers new avenues for remote patient care.
- This study investigates the experiences of oncology nurses and patients using tablet-based VC in primary cancer care.
- Organizational challenges were identified during the implementation of VC technology.
Purpose of the Study:
- To explore patients' and nurses' experiences with the technical functionality and usability of tablet-based VC.
- To identify challenges and provide insights into the implementation of VC in primary cancer care.
Main Methods:
- A pilot study with an explorative design was employed.
- Individual interviews were conducted with four oncology certified nurses (OCNs) and six cancer patients after a three-month trial.
- Content analysis was used to analyze the interview data.
Main Results:
- Two primary categories emerged: network connectivity and tablet usability.
- Training and educational pitfalls were also significant findings.
- Both technical and educational aspects presented drawbacks during VC implementation.
Conclusions:
- Organizational leadership must prioritize network access, stability, and individualized training for effective VC implementation.
- Patient safety is a critical consideration in the deployment of VC technology.
- Further research is needed to understand the full impact of VC on nursing care quality.
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