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Cyberincivility in the Massive Open Online Course Learning Environment: Data-Mining Study.

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Cyberincivility is prevalent in health Massive Open Online Courses (MOOCs), with annoyance and disruption being the most common issues. Addressing these uncivil posts is crucial for fostering a positive learning environment.

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Area of Science:

  • Medical Education
  • Online Learning
  • Cyberpsychology

Background:

  • Cyberincivility negatively impacts personal, professional, and educational well-being.
  • Massive Open Online Courses (MOOCs) may be vulnerable to student cyberincivility.
  • No prior studies explored cyberincivility in health-related MOOCs.

Purpose of the Study:

  • Analyze characteristics of student posts in a health MOOC.
  • Examine prevalence and types of uncivil posts.
  • Identify strategies for promoting cybercivility in MOOCs.

Main Methods:

  • Analyzed 8705 posts from the "Medical Neuroscience" MOOC discussion forum.
  • Utilized a priori coding with iterative refinement.
  • Employed NVivo 12 for data management and analysis.

Main Results:

  • 11.98% of posts were identified as uncivil.
  • Annoyance (54.74%) and disruption (42.94%) were the primary themes of incivility.
  • Overlapping themes of annoyance and disruption were most common (92.6%).

Conclusions:

  • Cyberincivility is a concern in health-related MOOCs, affecting future healthcare professionals.
  • Discussion forums, while essential, can be sources of frustration due to uncivil content.
  • MOOC designers and educators must implement strategies to ensure civil discourse.