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Confronting Incivility in the Online Classroom
Kay Swartzwelder1, Paul Clements, Karyn Holt
1Kay Swartzwelder, PhD, RN, is an assistant clinical professor at Drexel University, Philadelphia, Pennsylvania, and a Family Nurse Practitioner. She is chair of the Ethical Decision-Making course at Drexel University. Paul Clements, PhD, RN, is a full clinical professor at Drexel University and a Distinguished Fellow in the International Association of Forensic Nurses. He is certified as a Gang Specialist and in Danger Assessment. He oversees the forensics course at Drexel University. Karyn Holt, PhD, RN, is a full clinical professor at Drexel University and Director of Online Quality. She is the chair of the Online Faculty Fellows and course chair for the research course. Gary Childs, MS, Library Science, is the Health Sciences Liaison Librarian at Drexel University Libraries. He assists faculty and students in conducting effective searches through multiple databases.
Spiritual approaches can help manage online classroom incivility, from mild to aggressive behaviors. Differentiating misunderstandings from hostility is key to establishing respectful virtual interactions.
Area of Science:
- Online Education
- Educational Psychology
- Conflict Resolution
Background:
- Electronic communication in online classrooms can cause misperceptions and misunderstandings.
- Diverse cultural, experiential, and spiritual backgrounds can lead to unintentional hostility.
- Incivility exists on a continuum from mild to aggressive, requiring varied interventions.
Purpose of the Study:
- To explore the benefits of spiritual approaches in addressing online classroom incivility.
- To differentiate between unintentional misunderstandings and intentional hostility in virtual interactions.
- To establish guidelines for expected virtual classroom behaviors.
Main Methods:
- Qualitative analysis of online classroom interactions.
- Review of existing literature on spiritual approaches to conflict.
- Development of a framework for identifying and addressing incivility.
Main Results:
- Spiritual approaches offer a framework for understanding and managing a range of online incivilities.
- Distinguishing between misperceptions and genuine hostility is crucial for effective intervention.
- Clear expectations for virtual behavior can mitigate misunderstandings.
Conclusions:
- Spiritual strategies can effectively address online classroom incivility.
- Interventions should consider the continuum of behavior and the role of diverse backgrounds.
- Establishing clear virtual conduct norms is essential for a positive learning environment.
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