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Consumer Fraud: Older People's Perceptions and Experiences.

Michal Segal1, Israel Issi Doron2, Sagit Mor2

  • 1Department of Social Work, Tel-Hai College , Upper Galilee, Israel.

Journal of Aging & Social Policy
|March 22, 2019
PubMed
Summary
This summary is machine-generated.

Older adults face unique challenges as consumers, especially concerning fraud. This study explores their experiences and offers policy recommendations to enhance consumer protection for seniors.

Keywords:
Older consumersaccess to justiceconsumer fraudfinancial abuse

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Area of Science:

  • Gerontology
  • Consumer Studies
  • Sociolegal Studies

Background:

  • Growing need to address the rights of older people as consumers.
  • Vulnerability of older adults to consumer fraud.
  • Limited understanding of older consumers' lived experiences.

Purpose of the Study:

  • To capture perceptions and meanings of older consumers' experiences.
  • To investigate experiences related to consumer fraud.
  • To inform policy for enhanced protection of older consumers.

Main Methods:

  • Qualitative-phenomenological methodology.
  • Semi-structured, open-ended interviews.
  • 16 older consumers in Israel were interviewed.

Main Results:

  • Distinctive aspects of aging impact consumer experiences (physical, cognitive).
  • Social responses to aging influence consumer behavior.
  • Family involvement is crucial in decision-making and support.

Conclusions:

  • Older consumers' experiences are shaped by aging characteristics and social context.
  • Policy recommendations are needed for older consumer protection.
  • Targeted interventions for older adults, families, professionals, and the legal system are proposed.