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Psychological Artificial Intelligence Service, Tess: Delivering On-demand Support to Patients and Their Caregivers:
Angela Joerin1, Michiel Rauws1, Mary Lou Ackerman2
1Psychology, X2AI Inc., San Francisco, USA.
Abstract:
This technical report highlights how one mental health chatbot, or psychological artificial intelligence service named Tess, has been customized to deliver on-demand support for caregiving professionals, patients, and family caregivers at a non-profit organization. This low-cost, user friendly, and highly customizable service allows emotional support to be scaled to thousands of people at a single time. The following report describes the phased approach to implementing Tess in order to reach staff, caregivers, and patients across Canada and the United States.
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