Related Experiment Video
Updated: Jan 20, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
A Scoping Review of Validated Tools to Measure Incivility in Healthcare Settings
Whitney C Harris1, John Usseglio, Rose Chapman-Rodriguez
1Author Affiliations: Clinical Nurse Specialist of the Pediatric Intensive Care Unit (Ms Harris), Program Director of Nurse Practitioners (Ms Chapman-Rodriguez), and Pediatric Nurse Practitioner of the Pediatric Hematology, Oncology and Stem Cell Transplant Center, Pediatric Cancer and Blood Disorders (Ms Licursi), Morgan Stanley Children's Hospital of New York Presbyterian; Senior Associate Dean for Research and Anna C. Maxwell Professor of Nursing Research (Dr Larson), School of Nursing Professor of Epidemiology, Mailman School of Public Health Columbia University, Columbia University School of Nursing; and Informaticist (Mr Usseglio), Augustus C. Long Health Sciences Library, Columbia University Irving Long Medical Center, New York.
Objective:
To identify and compare validated tools used to assess incivility in healthcare settings.
Background:
Incivility in the workforce is associated with poor quality outcomes, increased employee turnover, and decreased job satisfaction. Validated tools are essential for accurate measurement of incivility. The aim of this study was to compare characteristics of validated tools for use in a busy clinical setting.
Methods:
In a scoping review, English language research studies using incivility tools published in PubMed or CINAHL between March 1, 2013, and March 14, 2018, were assessed for sound psychometric properties and feasibility of use (eg, short, easy to administer).
Results:
After screening 869 articles and full text review of 244, 5 identified tools met the criteria; the Short Negative Acts Questionnaire seemed best suited for use in a busy healthcare setting.
Conclusion:
Adoption of a standardized and validated incivility tool makes it possible to compare across clinical settings and track progress over time.
Related Concept Videos
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
PPE Use in Healthcare Settings I: Donning
PPE Use in Healthcare Settings II: Doffing
Healthcare Associated Infections II: Preventive Measures
The best practices for preventing healthcare-associated infections include hand hygiene, patient risk...
The Scope of Physics
Reliability and Validity

