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The Quality of the Maternity Triage Process: a Qualitative Study
Farzaneh Rashidi-Fakari1, Masoumeh Simbar2, Saeed Safari3
1Student Research Committee, School of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran.
Advanced Journal of Emergency Medicine
|January 16, 2020
Summary
Maternity triage quality is crucial for patient care. Key factors include effective examinations, medical history, and clear communication, highlighting the need for comprehensive guidelines to improve services.
Area of Science:
- Healthcare Quality Improvement
- Maternal Health Services
- Nursing Research
Background:
- Lack of consensus exists on the criteria for dynamic maternity triage processes.
- Reliable data is essential for effective maternity triage implementation and identifying areas for improvement.
Purpose of the Study:
- To elucidate the quality of the maternity triage process.
Main Methods:
- Qualitative directed content analysis of semi-structured interviews with 19 maternity triage providers and key informants.
- Data analysis utilized Donabedian's model, with confirmed accuracy and rigor.
Main Results:
- Participants identified "measures and care" (examinations, medical history) and "interactions and communication" as critical factors influencing service quality.
- These elements are central to the perceived quality of maternity triage.
Conclusions:
- Maternity triage quality is a multi-dimensional concept, encompassing various service levels.
- Recommendations emphasize incorporating identified dimensions into guidelines for enhanced quality and patient satisfaction.
