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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

Educational Intervention Improves Communication Abilities of Nurses Encountering Workplace Incivility

Matthew S Howard, Jennifer L Embree

    Journal of Continuing Education in Nursing
    |March 3, 2020
    PubMed

    Related Concept Videos

    Communication01:28

    Communication

    Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
    Within...
    Levels of Communication I: Intrapersonal, Interpersonal, and Small Group01:29

    Levels of Communication I: Intrapersonal, Interpersonal, and Small Group

    Interpersonal communication focuses on the exchange of messages between two people.
    We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
    We interact with others using mediated technologies like the...
    Therapeutic Communication01:30

    Therapeutic Communication

    Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
    Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
    Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

    Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

    Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
    This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
    Role of Communication in the Nursing Process II: Planning and Implementation01:25

    Role of Communication in the Nursing Process II: Planning and Implementation

    Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
    Barriers to Effective Communication II01:21

    Barriers to Effective Communication II

    The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
    Cultural barriers:
    Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
    Semantic barriers:
    As a result of their tendency to use...