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Area of Science:

  • Medical Informatics
  • Patient Communication
  • Healthcare Delivery

Background:

  • Effective communication among healthcare providers is crucial for patient safety and continuity of care in hospitals.
  • Patients often overhear healthcare provider discussions, a phenomenon termed 'eavesdropping'.
  • Understanding patient perceptions of this overheard information is vital for optimizing communication strategies.

Purpose of the Study:

  • To explore patient perceptions of information obtained through overhearing healthcare provider discussions.
  • To identify opportunities for healthcare providers and medical informatics to address patient eavesdropping.
  • To enhance patient-provider communication and meet patient preferences for information access.

Main Methods:

  • Inductive analysis of qualitative data.
  • Interviews conducted with 14 adult inpatients.
  • Exploration of patient experiences with both intentional and unintentional eavesdropping.

Main Results:

  • Patients generally value receiving information, including that obtained through eavesdropping.
  • Eavesdropping opportunities were categorized as 'eavesdropping by design' (e.g., bedside shift changes) and 'unintended eavesdropping' (e.g., overheard conversations outside the room).
  • Patients appreciate being informed, even through informal channels.

Conclusions:

  • Healthcare providers and medical informaticists can leverage eavesdropping opportunities to improve patient information delivery.
  • Informatics systems should be developed to support both designed and unintended information access.
  • Addressing patient eavesdropping can enhance patient-provider communication and align with patient desires for information.