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Towards a Lean Process for Patient Journey Mapping - A Case Study in a Large Academic Setting.

Marieke Sijm-Eeken1, Jaqueline Zheng1, Linda Peute1

  • 1Amsterdam UMC, University of Amsterdam, department of Medical Informatics, Amsterdam Public Health Research Institute, Meibergdreef 9, Amsterdam, Netherlands.

Studies in Health Technology and Informatics
|June 24, 2020
PubMed
Summary

Lean methodology can optimize patient journey mapping in hospitals. This approach standardizes processes, improves efficiency, and enhances the quality of patient journey maps for better healthcare experiences.

Keywords:
Leanpatient experiencepatient journeyquality improvement

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