Coping with IT Downtime in Hospitals

Downtime of information systems is a universal challenge faced by health care institutions. In this poster, we present the findings of a scoping review of how hospital organizations and their staff deal with downtime, and how coping can be grouped into three strategies; 1) Increasing communication, 2) Analog fallback, and 3) Restricted redundant systems. Our findings point to the importance of customizing coping mechanisms for individual healthcare institutions, and designing systems that empower users to deal with downtime.