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Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals' Perceptions about Their
Diana Jiménez-Rodríguez1, Azucena Santillán García2, Jesús Montoro Robles3
1Department of Nursing, Physiotherapy and Medicine, University of Almeria, 04120 Almeria, Spain.
Spanish healthcare professionals see benefits and challenges with video consultations. Training and policy support are crucial for effective implementation and equitable access to this evolving telehealth modality.
Area of Science:
- Healthcare technology
- Telemedicine
- Digital health
Background:
- The COVID-19 pandemic accelerated the adoption of video consultations in healthcare.
- Telehealth modalities aim to provide safe patient care and reduce disease transmission.
Purpose of the Study:
- To explore Spanish healthcare professionals' perceptions of implementing video consultations.
- To identify benefits, drawbacks, and implementation challenges of video consultations.
Main Methods:
- Qualitative study based on testimonies from 53 healthcare professionals.
- Thematic analysis of interview data.
Main Results:
- Key themes identified: benefits (for professionals, patients, system), negative aspects (technology, perceived distancing), implementation difficulties (technical, skills, refusal), and training needs (technical, soft skills).
- Professionals believe video consultations can expand to more patient groups and clinical settings.
Conclusions:
- Video consultations offer advantages but face technological and skill-related barriers.
- Adequate training and supportive health policies are essential for successful, equitable, and high-quality telehealth implementation.
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