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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Creating Microclimates of Change: Transparency in Disseminating Nursing Quality Performance Data.
Timothy Werlau1, Sharmila Soares-Sardinha, Angela S Overman
1Author Affiliations: Clinical Nurse IV (Mr Werlau and Ms Chutz), Patient Services Manager (Mss Soares, Emory, and Lee), Director of Nursing Surgery Service (Ms Overman), Magnet® Coordinator (Dr Jones), and Nurse Scientist (Dr Smith-Miller), Department of Nursing Quality and Research, UNC Medical Center, Chapel Hill, North Carolina; and Vice-chair of IRB Committee E (Dr Smith-Miller), University of North Carolina at Chapel Hill.
Disseminating nursing care quality data (NCQD) through innovative methods, like slideshows, improved understanding among staff. Human-interest stories fostered team building and recognition, enhancing patient care efforts.
Area of Science:
- Healthcare Management
- Nursing Informatics
- Patient Care Quality
Background:
- Limited evidence exists on effective dissemination strategies for nursing care quality data (NCQD).
- This study investigated the impact of an electronic slideshow combining NCQD and human-interest information within an inpatient surgery nursing unit.
Purpose of the Study:
- To explore the understanding and interpretation of nursing care quality data (NCQD) among nursing staff.
- To identify and compare individual and group responses to the disseminated information.
Main Methods:
- Qualitative research approach utilizing semistructured interviews.
- Analysis of qualitative data through thematic analysis and diagramming.
Main Results:
- Human-interest content garnered significant attention, complementing exposure to NCQD.
- Varied interpretations of NCQD were observed among individuals and groups.
- Human-interest elements promoted team-building, while NCQD offered meaningful recognition and demonstrated quality improvement efforts.
Conclusions:
- Innovative dissemination methods, such as integrated slideshows, can improve clinical providers' comprehension of NCQD.
- Fostering localized innovation within healthcare settings can yield benefits for both staff and patients.
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