"Hot Seat" Simulation to Teach Conflict Management Skills to Residents

Area of Science:

• Medical Education
• Leadership Skills
• Conflict Resolution

Background:

• Conflict management is a crucial leadership skill for medical residents.
• Developing and practicing conflict resolution abilities presents a significant challenge for trainees.

Purpose of the Study:

• To develop and assess a workshop designed to teach conflict resolution skills.
• The workshop targets physical medicine and rehabilitation residents in a group setting.
• It incorporates real-time faculty coaching and peer feedback for enhanced learning.

Main Methods:

• A 4-step model for addressing work-related conflicts was taught.
• Residents engaged in realistic simulated conflicts with trained actors.
• Faculty coaches provided support, while peers offered real-time feedback during the simulations.

Main Results:

• 36 residents participated across three workshops (90% participation).
• 100% found the content relevant and intended to use the skills.
• 97% felt better prepared to manage conflict post-session.

Conclusions:

• The experiential workshop fostered an understanding of conflict management's importance.
• Residents reported increased confidence in applying conflict management strategies.
• The training positively impacted professional development and real-world preparedness.