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Communication Preferences in Total Joint Arthroplasty: Exploring the Patient Experience Through Generative Research
Bob S Groeneveld1,2,3,4,5,6, Tessa Dekkers1,2,3,4,5,6, Nina M C Mathijssen1,2,3,4,5,6
1Bob S. Groeneveld, PhD, Faculty of Industrial Design Engineering, Delft University of Technology, Landbergstraat, Delft, the Netherlands.
Background:
Improving communication and information services for people receiving a total joint (knee or hip) arthroplasty (TJA) depends on the differences in patient communication needs and personal characteristics.
Purpose:
The purpose of this study was to further examine individual differences in TJA patient preferences regarding communication and information provision.
Methods:
Nineteen patients participated in generative research, which meant they actively reflected on their TJA experiences and communication preferences through creative exercises (e.g., collage making). Audio transcripts of their shared reflections were qualitatively analyzed through an inductive approach.
Results:
Some participants wanted detailed health education, others did not. Participants also reported different support needs (e.g., at hospital discharge or during rehabilitation). Moreover, participant preferences for social connections with care providers differed.
Conclusions:
An individual patient's mindset, his or her social support needs, physical condition, and medical history should guide the provision of tailored services.
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