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Exploring Health Professionals' Perceptions on Health-ID, an Electronic Integrated Patient Progress Documentation

Hajjul Kamil1, Rachmah Rachmah1, Irvanizam Irvanizam2

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Summary

Health-ID software streamlines hospital documentation, improving health professional communication and patient care. Despite initial barriers like workload and generational differences, the system is perceived as an innovative and useful tool for integrated patient records.

Keywords:
Health-IDIndonesiapatient documentationpatient safetyqualitative

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Area of Science:

  • Health Informatics
  • Medical Documentation Systems
  • Healthcare Communication Technology

Background:

  • Paper-based patient documentation in Indonesian hospitals presents challenges, including time constraints, increased workload, incomplete records, and delayed verification.
  • Effective communication among healthcare professionals is crucial for a seamless continuum of care.
  • Health-Integrated Documentation (Health-ID) software was developed to address these paper-based documentation issues and improve inter-professional communication.

Purpose of the Study:

  • To evaluate the Health-ID software system post-implementation in an Indonesian hospital.
  • To explore healthcare professionals' perceptions and experiences with the Health-ID software.

Main Methods:

  • A qualitative research approach was employed.
  • Data collection involved in-depth, face-to-face interviews with five key informants.
  • Two focus group discussions were conducted, and thematic analysis was used for data interpretation.

Main Results:

  • Health professionals viewed Health-ID as an innovative intervention and a useful tool for documentation.
  • Key barriers identified included increased workload, insufficient organizational support, and generational gaps (millennial factors).
  • The software demonstrated potential for enhancing collaboration and communication among healthcare providers.

Conclusions:

  • Health-ID has the potential to significantly improve communication and collaboration within healthcare teams.
  • Integrating technology like Health-ID into patient progress documentation eases healthcare professionals' workload.
  • The system provides fast, reliable updates on patient care, contributing to better healthcare delivery.