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Published on: March 29, 2019
Unmasking misunderstandings: Strategies for better communication with patients
Bradley Kilgore1, Cassandra Harriger, Laura Gaeta
1Bradley Kilgore is a doctoral student in audiology at California State University, Sacramento. Cassandra Harriger is a nursing student intern at Orlando Regional Medical Center in Orlando, Fla. Also at California State University, Sacramento, Laura Gaeta is an assistant professor and Tara J. Sharpp is an associate professor.
Abstract:
Positive patient outcomes depend on successful communication. Increased use of personal protective equipment such as face masks during the COVID-19 pandemic can exacerbate communication difficulties. This article describes situations in which miscommunications may occur, identifies sources of communication breakdowns, and offers strategies to prevent them in real-life scenarios.
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