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Updated: Nov 21, 2025

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Exploring paramedic perceptions of feedback using a phenomenological approach.

Peter Eaton-Williams1, Freda Mold2, Carin Magnusson3

  • 1South East Coast Ambulance Service NHS Foundation Trust: ORCID iD: https://orcid.org/0000-0001-5664-3329.

British Paramedic Journal
|January 18, 2021
PubMed
Summary
This summary is machine-generated.

Paramedics desire formal patient outcome feedback to enhance clinical skills and professional development. Implementing structured feedback mechanisms can reduce isolation and advance the paramedic profession.

Keywords:
continuing professional developmentfeedbackparamedic

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Area of Science:

  • Emergency medicine
  • Healthcare professional development
  • Clinical performance feedback

Background:

  • Paramedics often lack sufficient feedback on clinical performance.
  • A feedback culture is advocated in healthcare, yet its implementation for paramedics is limited.
  • Outcome feedback is proposed to aid paramedics' diagnostic and decision-making skill development.

Purpose of the Study:

  • To explore paramedics' perceptions of current feedback provision.
  • To understand paramedics' attitudes towards formal patient outcome feedback.
  • To inform the design of effective feedback mechanisms for paramedics.

Main Methods:

  • Semi-structured interviews were conducted with eight paramedics at a UK ambulance station.
  • Interpretative phenomenological analysis was used to analyze interview data.
  • Convenience sampling was employed for participant recruitment.

Main Results:

  • Paramedics perceive feedback is typically limited to exceptional incidents and often lacks depth.
  • Current informal feedback processes have highlighted barriers and limitations.
  • Formal outcome feedback is expected to benefit individual clinicians and the profession's progression.
  • Electronic delivery initiated by clinicians is preferred, with a need for support.

Conclusions:

  • A just feedback culture can mitigate perceived clinical isolation and foster professional growth.
  • Formal outcome feedback mechanisms require careful design, implementation, and evaluation.
  • Structured feedback is crucial for paramedic development and the advancement of emergency medical services.