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Millennials as organizational citizens: Conceptualization and measurement development
Shih Yung Chou1, Federica Bove1, Charles Ramser1
1Midwestern State University.
The Journal of Social Psychology
|January 26, 2021
Summary
This study defines organizational citizenship behavior (OCB) for Millennials and develops a valid 13-item scale. It identifies four key OCB factors relevant to the Millennial workforce.
Area of Science:
- Organizational Behavior
- Human Resource Management
- Psychology
Background:
- Existing research on organizational citizenship behavior (OCB) primarily focuses on Baby Boomers and Generation X.
- Millennials entering the workforce exhibit distinct workplace values and beliefs, necessitating a tailored approach to OCB research.
- There is a gap in conceptualizing and measuring OCB specifically for the Millennial generation.
Purpose of the Study:
- To conceptualize organizational citizenship behavior (OCB) within the Millennial demographic.
- To develop and validate a measurement scale for Millennial OCB.
- To identify the key dimensions of OCB relevant to Millennials.
Main Methods:
- Conceptualization of Millennial OCB as voluntary behaviors benefiting individuals, colleagues, organizations, and communities.
- Exploratory factor analysis to identify the underlying structure of Millennial OCB.
- Confirmatory factor analysis to establish the construct validity of a 13-item measurement scale.
Main Results:
- A four-factor model of Millennial OCB was identified: empathetic responsiveness, role modeling, professional development, and social responsibility.
- A 13-item measurement scale for Millennial OCB was constructed.
- Evidence for the construct validity of the new Millennial OCB scale was established.
Conclusions:
- The study provides a novel conceptualization and validated measurement tool for OCB in Millennials.
- The findings offer theoretical insights into generational differences in workplace behaviors.
- Practical implications for organizations seeking to understand and foster Millennial OCB are discussed.
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