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Development of the Teaching Interpersonal Skills for Telehealth Checklist
Beverly W Henry1, Danica Billingsly2, Derryl E Block3
1School of Interdisciplinary Health Professions, Northern Illinois University, DeKalb, IL, USA.
Assessing interpersonal skills in telehealth is crucial but challenging. This study developed and validated the Teaching Interpersonal Skills in Telehealth checklist (TIPS-TC), an evidence-based tool to evaluate clinician competence and guide training.
Area of Science:
- Medical Education
- Health Communication
- Digital Health
Background:
- Interpersonal skills are vital for effective telehealth, impacting clinical practice, patient engagement, and outcomes.
- Current assessment strategies for these skills in telehealth are insufficient.
- Developing reliable tools is necessary to evaluate and improve telehealth interactions.
Purpose of the Study:
- To develop and validate a reliable assessment instrument for interpersonal skills in telehealth.
- To create the Teaching Interpersonal Skills in Telehealth checklist (TIPS-TC).
- To provide an evidence-based method for evaluating clinician competence in telehealth communication.
Main Methods:
- A multi-stage iterative approach was used, including literature review, expert surveys, and pilot testing.
- Observable communication behaviors were identified and refined into a 12-item checklist.
- Validity and reliability were assessed through interrater and test-retest testing with clinicians and administrators.
Main Results:
- The Teaching Interpersonal Skills in Telehealth checklist (TIPS-TC) was refined from 44 to 12 critical behaviors.
- The TIPS-TC demonstrated strong interrater reliability (ICC) and test-retest reliability (ICC), both statistically significant (p < .001).
- The checklist effectively differentiated between high and low skill telehealth sessions.
Conclusions:
- The TIPS-TC is a valid and reliable instrument for assessing interpersonal skills in telehealth.
- This evidence-based tool can be used to evaluate clinician competence and inform targeted learning activities.
- The TIPS-TC supports the enhancement of telehealth education and practice across disciplines.
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