Outcomes of a Student-Led Telemedicine Clinic in Response to COVID-19
Elliot H Akama-Garren1, Shivani A Shah, Aniket N Zinzuwadia
1Harvard Medical School, Boston, Massachusetts (Messrs Akama-Garren, Zinzuwadia, and Bartuska, Ms Shah, and Drs Chu, Kruse, and Cohen); and Massachusetts General Hospital, Boston (Ms Hashimoto and Drs Chu, Kruse, and Cohen).
Abstract:
In response to the coronavirus disease-2019 (COVID-19) pandemic, we developed and launched a student-led telemedicine program in Chelsea. From April to November 2020, over 200 student volunteers contacted over 1000 patients to assess COVID-19 symptoms, provide counseling, and triage patients. Through a retrospective cohort study, we determined that student triage decision was associated with patient outcomes, including hospitalization status, COVID-19 test administration, and COVID-19 test result. These results quantify the outcomes of a student-led telemedicine clinic to combat the ongoing pandemic and may serve as a model for implementation of similar clinics to alleviate mounting health care system burden.
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