Taking a Stand Against Workplace Incivility
Background:
Workplace incivility is a common problem in nursing, and novice nurses are particularly vulnerable to incivility.
Method:
Cognitive rehearsal training to defend against incivility was presented to resident nurses.
Results:
Three months after the educational intervention, 55% of nurses reported that they had witnessed incivility in the past month and 45% reported that they had responded to the incivility when it occurred.
Conclusion:
Most of the nurses expressed that the training improved their ability to manage incivility. Responses to open-ended comments revealed that incivility adversely affects the workplace and that leaders also may benefit from education on incivility and cognitive rehearsal. [.
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