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    Area of Science:

    • Nursing
    • Organizational Psychology
    • Healthcare Management

    Background:

    • Workplace incivility is a pervasive issue within the nursing profession.
    • Novice nurses are disproportionately affected by and vulnerable to workplace incivility.
    • The negative impact of incivility on the work environment and nurse well-being is significant.

    Purpose of the Study:

    • To evaluate the effectiveness of cognitive rehearsal training as a strategy for novice nurses to combat workplace incivility.
    • To assess the impact of the intervention on nurses' self-reported ability to manage incivility.
    • To explore broader implications for workplace culture and leadership education regarding incivility.

    Main Methods:

    • A cohort of resident nurses received cognitive rehearsal training.
    • The intervention focused on equipping nurses with skills to defend against incivility.
    • Outcomes were assessed three months post-intervention through self-report measures.

    Main Results:

    • Following the educational intervention, 55% of nurses reported witnessing incivility in the preceding month.
    • 45% of nurses reported actively responding to incivility when it occurred.
    • The majority of nurses indicated that the training enhanced their capacity to manage incivility.

    Conclusions:

    • Cognitive rehearsal training appears to improve nurses' confidence and skills in addressing workplace incivility.
    • Incivility negatively impacts the healthcare workplace, highlighting the need for supportive interventions.
    • Educational programs on incivility and cognitive rehearsal may also benefit nursing leaders to cultivate a more respectful environment.