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Reciprocity in Instant Messaging Conversations.

Andrew J Guydish1, Jean E Fox Tree1

  • 1University of California Santa Cruz, USA.

Language and Speech
|June 18, 2021
PubMed
Summary
This summary is machine-generated.

Introducing defined roles in instant messaging conversations led to imbalanced contributions. When roles were removed, former "matcher" participants spoke more, demonstrating reciprocity to balance the conversation.

Keywords:
Psycholinguisticsconversationdiscourseinstant messagingreciprocity

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Area of Science:

  • Communication Studies
  • Social Psychology
  • Human-Computer Interaction

Background:

  • Defined roles in communication tasks can create imbalances in contribution.
  • Understanding conversational dynamics is key to effective collaboration.

Purpose of the Study:

  • To investigate how introducing and removing defined roles affects contribution behaviors in instant messaging.
  • To explore the concept of reciprocity in redressing conversational imbalances.

Main Methods:

  • Pairs of participants engaged in a referential communication task with distinct "director" and "matcher" roles.
  • Roles were subsequently removed for unstructured chat, followed by a role switch and repetition of the procedure.
  • Contribution behaviors were analyzed based on word count during task-oriented and off-task communication.

Main Results:

  • Participants in the "director" role contributed more words than "matcher" participants during the task.
  • During off-task conversation, former "matcher" participants contributed more than former "director" participants.
  • Speech complementarity during the task influenced subsequent conversational contributions.

Conclusions:

  • The study supports the hypothesis of speech complementarity driving reciprocity.
  • Conversational imbalance created by defined roles can be redressed through subsequent interactions.
  • Reciprocity plays a significant role in balancing communication dynamics.