Related Experiment Video
Updated: Oct 28, 2025
09:52
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
Published on: January 15, 2017
17.4K
Individualized coaching in health system-wide provider communication training
Kipton Pedersen1, Theresa M H Brennan2, Alexander D Nance1
1Office of the Patient Experience, University of Iowa Hospitals & Clinics, Iowa City, IA, USA.
Patient Education and Counseling
|July 16, 2021
Summary
Communication skills training (CST) combined with coaching significantly improved patient satisfaction. This approach reinforces learned skills, enhancing provider confidence and clinical practice effectiveness.
Area of Science:
- Healthcare communication
- Medical education
- Patient satisfaction
Background:
- Many healthcare professionals lack essential communication skills training (CST).
- Traditional single-workshop CST programs often fail to create lasting behavioral changes in clinical practice.
- Health systems are seeking effective methods to improve provider communication.
Purpose of the Study:
- To describe a provider CST program incorporating clinical coaching.
- To evaluate the impact of a CST program with coaching on patient satisfaction and provider confidence.
- To assess the effectiveness of coaching in reinforcing communication skills.
Main Methods:
- A pilot CST workshop was followed by a modified program including in-person clinical coaching for providers (physicians, physician assistants, advanced practice nurses).
- Coaching was provided 30 and 60 days post-workshop.
- Evaluation involved pre/post patient satisfaction scores and coaching evaluation surveys for 248 providers.
Main Results:
- Aggregated patient satisfaction Top Box ratings increased from 73.9% to 79.5% after the workshop plus coaching program.
- Providers reported increased confidence in applying CST skills in clinical practice.
- Coaching was rated positively by participants.
Conclusions:
- Coaching effectively facilitates and reinforces skills learned in CST workshops.
- Integrating coaching into CST programs can lead to measurable improvements in patient satisfaction.
- This blended approach supports meaningful skills transfer in healthcare communication.
Related Concept Videos
01:28Communication
8.5K
Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
8.5K
01:03Communication
8.0K
Communication between two animals occurs when one animal transmits an information signal that causes a change in the animal that receives the information. Organisms communicate with one another in a host of different ways. Signals can be auditory, chemical, visual, tactile, or a combination of these. Communication is a critical behavioral adaptation that promotes survival, growth, and reproduction.
8.0K
01:29Levels of Communication I: Intrapersonal, Interpersonal, and Small Group
14.2K
Interpersonal communication focuses on the exchange of messages between two people.
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
We can participate in these relationships through verbal, nonverbal, and mediated communication. We engage in verbal communication when we use words during our interaction to convey specific meanings. On the other hand, nonverbal communication refers to various factors that can impact how we understand each other—for example, facial expressions.
We interact with others using mediated technologies like the...
14.2K
01:25Role of Communication in the Nursing Process II: Planning and Implementation
2.3K
Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time...
2.3K
01:30Therapeutic Communication
6.1K
Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
6.1K
01:26Methods Of Healthcare Delivery System
3.7K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.7K