ANALYSIS OF PSYCHOLOGICAL, SOCIAL, AND LEGAL MEDICAL ASPECTS IN EVALUATING THE QUALITY OF PEDIATRIC ASSISTANCE

Relevance and purpose: The current state of society is characterized by increasing awareness of citizens about their rights and state obligations in all spheres of human activity including healthcare. It is crucial to note the importance of conflict provoking factors, conflict development, and the propositions for its prevention which is impossible without the study of attitude towards various aspects of providing medical assistance to children. The purpose of the study is the identification of the relationship of pediatricians to the importance of juridical and psychological aspects of care.

Analysis legal and psychological aspects of quality of care was carried out on the results of a questionnaire various specialties of pediatric survey among employees of "Regional Children's Clinical Hospital by N.F. Filatov" and several children's clinics in Penza.

The most important role in the prevention of conflict plays juridical knowledge and mental preparation, as well as the ability to use them in clinical practice. Formulated for execution and real proposals for the prevention of conflicts between children's doctors, patients and their parents indicate the practical significance of the work.

Conclusions are consistent with that goal; they are based on reliable information obtained in the course of the study. The implementation of the measures proposed by researchers of conflict's prevention in pediatrics will reduce the number of calls to the police, the investigating committee and the courts.