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Related Experiment Video

Updated: Oct 16, 2025

Project-Based Learning Guidelines for Health Sciences Students: An Analysis with Data Mining and Qualitative Techniques

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Published on: December 9, 2022

Leveraging Help Desk Reports to Support Faculty Success.

Thomas Liwosz¹, Miriam Ruth Bowers Abbott, Jami Nininger

¹Author Affiliations: Instructional Designer (Mr Liwosz), Faculty Fellow (Ms Abbott), Associate Dean of Academic Affairs (Dr Nininger), and President and Academic Dean (Dr Williamson), Mount Carmel College of Nursing, Columbus, Ohio.

|October 20, 2021

Summary

This summary is machine-generated.

Nursing faculty often need help with technology. Analyzing help desk data reveals common issues and peer-support trends, guiding better faculty development for technological adaptation.

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Area of Science:

Nursing Education Technology
Faculty Development
Higher Education

Background:

Technological advancements necessitate continuous adaptation in nursing education.
Institutional help desk reports offer valuable data on technology usage and challenges.
Aggregate data can support nursing faculty in adapting to evolving technological landscapes.

Purpose of the Study:

To identify persistent barriers faced by nursing faculty in adapting to new technologies.
To analyze trends in help desk data to understand the nature of these technological challenges.
To inform strategies for supporting faculty in technological integration within nursing programs.

Main Methods:

Review of institutional help desk reports within a private nursing college.
Assessment of data to pinpoint sources of technological barriers for faculty.
Identification of patterns and common areas where faculty seek technical assistance.

Main Results:

Help desk data highlighted specific areas where nursing faculty frequently require technical support.
A notable tendency for nursing faculty to collaborate with peers for technological assistance was observed.
Analysis revealed distinct patterns in faculty technology needs and support-seeking behaviors.

Conclusions:

Identified trends provide an evidence-based foundation for targeted faculty development interventions.
Understanding help desk data can lead to more effective support systems for nursing faculty.
Data-driven insights can enhance the successful integration of technology in nursing education.