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Published on: June 21, 2010
Impact of Evidence-Based Charge Nurse Education on Charge Nurse Skills and Nurse-Specific Metrics
Jean Dowling Dols1, Monica N Ramirez, Ashley D Hernandez
1Author Affiliations: Professor (Dr Dols), Associate Professor (Dr Ramirez), School of Nursing, University of the Incarnate Word, San Antonio, Texas; Family Nurse Practitioner (Dr Hernandez), Lowtcenter, San Antonio, Texas; VP Clinical Leadership Support (Dr Allen), Clinical Operations Group, HCA Healthcare, Nashville, Tennessee; Director for Behavioral Health & Rehab Services (Ms Aguillon), Methodist Hospital: Specialty & Transplant, San Antonio, Texas; and Chief Nursing Officer (Ms Kloewer), Summerville Medical Center, Summerville, South Carolina.
Objective:
This research study was designed to analyze the impact of an evidence-based charge nurse (CN) education program on novice and experienced CNs' self-confidence and satisfaction with the role, skill competencies, and nursing metrics.
Background:
Charge nurses are critical to effective daily unit operations. However, executive nursing leadership found that unit performance varied by CN despite experience.
Methods:
University faculty partnering with nurse leaders developed an evidence-based CN education program including a series of classes, coaching in skills and role responsibilities by nurse leaders, and evaluation of skills competencies before and after the CN education program.
Results:
The CN program was associated with significant positive changes in CN performance, nurse-specific metrics, hospital-acquired events, and patient satisfaction.
Conclusions:
Interventions targeting frontline leaders positively impact CN performance.
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