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Related Experiment Video

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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Adapting Civility Education in an Academic-Practice Partnership.

Angela G Opsahl, Jennifer L Embree, Matthew S Howard

    Journal of Continuing Education in Nursing
    |December 6, 2021
    PubMed
    Summary
    This summary is machine-generated.

    Virtual education effectively promoted civility awareness among healthcare professionals. While participants disliked gossip, comfort in responding to incivility remained low, highlighting a need for further training.

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    Area of Science:

    • Nursing Education
    • Healthcare Professional Development
    • Organizational Behavior

    Background:

    • Workplace incivility negatively impacts nurses, leading to burnout, reduced job performance, and compromised patient safety.
    • An academic-practice partnership developed educational initiatives to foster organizational civility amid the COVID-19 pandemic.

    Purpose of the Study:

    • To describe the adaptation of a civility educational activity to a virtual format.
    • To assess participants' comfort levels in engaging with and responding to incivility after the virtual training.

    Main Methods:

    • A face-to-face educational program was transitioned to a synchronous online format for 75 nurses, nursing students, and healthcare professionals.
    • The virtual event utilized cognitive rehearsal, breakout rooms, simulation videos, group debriefs, and panel discussions via Zoom and Mentimeter.

    Main Results:

    • Significant pre-test to post-test improvements were observed in Workplace Civility Index scores.
    • While 72% of participants were uncomfortable with gossip, only 30% reported comfort in responding to incivility.

    Conclusions:

    • Virtual education platforms, incorporating cognitive rehearsal and reflection, can enhance civility awareness for current and future nurses.
    • The findings suggest a need for continued strategies to improve nurses' confidence in addressing incivility in the workplace.