Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review.

Area of Science:

• Organizational Behavior
• Occupational Psychology
• Human Resource Management

Background:

• Workplace incivility is a pervasive issue with negative consequences for employees and organizations.
• Existing research highlights detrimental effects, yet integrative reviews and meta-analyses are scarce.
• Turnover intention is a key organizational outcome potentially linked to workplace incivility.

Purpose of the Study:

• To conduct an early meta-analysis on the relationship between perceived workplace incivility and employee turnover intentions.
• To synthesize existing empirical evidence quantitatively.
• To identify moderators influencing the incivility-turnover intention relationship.

Main Methods:

• Systematic literature search across six major academic databases (ISI Web of Science, PsychInfo, Scopus, Emerald, Hospitality & Tourism Complete, Soc Index).
• Inclusion of empirical articles examining workplace incivility and turnover intention.
• Application of statistical meta-analysis and meta-regression techniques.

Main Results:

• A significant positive relationship was found between perceived workplace incivility and employee turnover intentions.
• This relationship remained consistent across various sources of incivility (e.g., supervisor, coworker).
• Meta-regression indicated the relationship is stronger in the academic sector and within the United States.

Conclusions:

• Perceived workplace incivility is a robust predictor of employee turnover intention.
• The findings underscore the importance of addressing incivility to improve employee retention.
• Contextual factors, such as industry and country, moderate the impact of incivility on turnover intention.