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Published on: February 16, 2011
Civility: A concept analysis revisited
Cynthia M Clark1, Karen L Gorton2, Amanda L Bentley3
1Boise State University, Boise, ID.
Background:
Nurses have an ethical obligation to create cultures of civility, treat others with respect and dignity, and foster healthy, inclusive work environments that protect worker and patient safety.
Purpose:
Because concepts are known to change over time, this concept analysis compares the original concept of civility published in 2008 with the current concept analysis of civility.
Methods:
The Walker and Avant method of concept analysis was utilized.
Findings:
Antecedents, defining attributes, ideal and unintended consequences, relevant cases, and an operational definition of civility are presented. A conceptual model illustrates antecedents, defining attributes, consequences of civility, and the role perception plays when assessing, interpreting, experiencing, and responding to incivility.
Discussion:
Authentic civility, rather than "mere civility," is urgently needed to build meaningful relationships, create healthy, productive work and learning environments, and foster organizational cultures of inclusivity and belonging.
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