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Videoconference Fatigue: A Conceptual Analysis.

Nicola Döring1, Katrien De Moor2, Markus Fiedler3

  • 1Institute of Media and Communication Science, Technische Universität Ilmenau, 98693 Ilmenau, Germany.

International Journal of Environmental Research and Public Health
|February 25, 2022
PubMed
Summary
This summary is machine-generated.

Videoconference fatigue, also known as Zoom fatigue, is a common experience after online meetings. This study clarifies its causes, proposing a 4D model encompassing personal, organizational, technological, and environmental factors.

Keywords:
Big Blue ButtonCOVID-19 pandemicCisco WebexMicrosoft TeamsSkypeZoomcomputer-mediated communicationexhaustionface-to-face-communicationvideo call

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Area of Science:

  • Human-Computer Interaction
  • Organizational Psychology
  • Communication Studies

Background:

  • Videoconferencing (VC) use surged during the COVID-19 pandemic, sparking debates on its benefits and drawbacks.
  • Videoconference fatigue has emerged as a significant concern in both professional and personal contexts.
  • Existing research lacks a clear conceptualization of videoconference fatigue.

Purpose of the Study:

  • To conceptually clarify videoconference fatigue (VC fatigue).
  • To introduce a comprehensive model for understanding the causes of VC fatigue.
  • To provide a framework for future empirical research on this phenomenon.

Main Methods:

  • A structured eight-phase conceptual analysis process was employed.
  • The review synthesized existing theories, evidence, and media coverage.
  • A conceptual model, the 4D model, was developed to explain VC fatigue.

Main Results:

  • Videoconference fatigue is defined as the experience of fatigue during or after VC use.
  • The proposed 4D model identifies four key causal dimensions: personal, organizational, technological, and environmental factors.
  • Each dimension includes specific sub-dimensions contributing to the overall fatigue experience.

Conclusions:

  • The 4D model offers a structured approach to understanding the multifaceted nature of VC fatigue.
  • This conceptual clarification aims to guide researchers in designing empirical studies on VC fatigue.
  • The model highlights the interplay of various factors contributing to fatigue in virtual communication environments.