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Commitment and Wellbeing: The Relationship Dilemma in a Two-Wave Study.
Maria José Chambel1, Vânia Sofia Carvalho1
1Faculdade de Psicologia, Centro de Investigação em Ciência Psicológica, Universidade de Lisboa, Lisbon, Portugal.
Frontiers in Psychology
|April 25, 2022
Summary
Organizational affective commitment reduces burnout and boosts work engagement, according to a study of 483 contact center employees. Burnout mediates this relationship, but work engagement does not prevent negative health effects.
Area of Science:
- Organizational Psychology
- Occupational Health Psychology
Background:
- Limited consensus exists on the sequential relationship between organizational affective commitment and employee well-being.
- The Conservation of Resources Theory (COR) provides a framework for understanding resource gains and losses.
Purpose of the Study:
- To investigate the sequential relationship between organizational affective commitment and employee well-being, including burnout and work engagement.
- To examine the mediating role of burnout in the commitment-well-being relationship.
- To explore the role of work engagement in mitigating health effects.
Main Methods:
- A two-wave longitudinal study was conducted with 483 contact center employees.
- Data were collected on organizational affective commitment, burnout, and work engagement.
- Statistical analyses were employed to test the proposed relationships.
Main Results:
- Organizational affective commitment was found to decrease work ill-being (burnout) and increase work well-being (work engagement).
- Burnout significantly mediated the relationship between affective commitment and health outcomes, supporting the loss spiral assumption of COR.
- Work engagement did not demonstrate a preventative effect on health outcomes, aligning with the Job Demand-Resources model.
Conclusions:
- Organizational affective commitment plays a crucial role in shaping employee well-being by reducing burnout and enhancing engagement.
- Burnout acts as a key mediator in the pathway from commitment to health.
- Findings have significant implications for organizational commitment theories and the development of occupational health interventions.
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