Parent Satisfaction With Pediatric Nurse Practitioner Care in Specialty Services

Area of Science:

• Pediatric Healthcare
• Nursing Practice
• Patient Satisfaction

Background:

• Parental satisfaction is a key indicator of healthcare quality.
• Pediatric Nurse Practitioners (PNPs) play a vital role in specialized pediatric care.
• Understanding parent perceptions of PNP care is crucial for quality improvement.

Purpose of the Study:

• To evaluate parent satisfaction with care provided by PNPs in specialty areas.
• To identify factors influencing parental satisfaction with PNP services in a tertiary care pediatric hospital.

Main Methods:

• A confidential survey using the Parents' Perception of Satisfaction with Care from the Pediatric Nurse Practitioners Instrument (PPSC-PNP) was administered.
• Data were collected from parents of children seen by 19 PNPs across various specialty settings.
• Statistical analysis was performed using SPSS.

Main Results:

• The overall mean PPSC-PNP score was high (129.82/140), indicating significant parental satisfaction.
• Mean subscale scores ranged from 27.15 to 28.51 out of 30, with general satisfaction scoring 18.31/20.
• No statistically significant differences in satisfaction were found based on child's age, parent participant demographics, or patient setting.

Conclusions:

• Parents express a high level of satisfaction with the care received from PNPs in diverse pediatric subspecialties.
• PNP care quality appears consistent across different pediatric age groups and clinical environments.
• These findings support the integral role of PNPs in delivering high-quality specialized pediatric care.