Related Experiment Video
Updated: Sep 23, 2025
10:08
The Evoked Potential Operant Conditioning System EPOCS: A Research Tool and an Emerging Therapy for Chronic Neuromuscular Disorders
Published on: August 25, 2022
3.1K
Problem-Solving and Tool Use in Office Work: The Potential of Electronic Performance Support Systems to Promote
Tamara Vanessa Leiß1, Andreas Rausch1, Jürgen Seifried1
1Mannheim Business School (MBS), University of Mannheim, Mannheim, Germany.
Frontiers in Psychology
|May 16, 2022
Summary
Electronic Performance Support Systems (EPSS) aid employees in learning Enterprise Resource Planning (ERP) systems. While colleagues are often consulted, EPSS, especially intrinsic types, show potential for enhancing workplace learning and performance.
Area of Science:
- Workplace learning and performance
- Information systems in organizations
- Human-computer interaction
Background:
- Enterprise Resource Planning (ERP) systems require adequate user training for successful implementation and expectation fulfillment.
- Electronic Performance Support Systems (EPSS) aim to enhance ERP user performance and informal learning through task-specific support.
- Empirical research on EPSS effectiveness and user adoption is limited.
Purpose of the Study:
- To investigate the learning potential, advantages, and obstacles of EPSS implementation and use.
- To identify current coping strategies for ERP-related problems and the role of EPSS.
- To explore the relationship between user characteristics, task characteristics, and EPSS utilization.
Main Methods:
- Two survey studies were conducted with 301 HR professionals and 652 ERP software users.
- Data collected included evaluations of EPSS learning potential, perceived advantages/obstacles, daily work tasks, team dynamics, individual dispositions, problem-coping mechanisms, and EPSS characteristics.
- Statistical analyses were used to identify predictors of EPSS use and user preferences.
Main Results:
- Consulting colleagues is the most common method for addressing ERP problems.
- Three types of EPSS (external, extrinsic, intrinsic) were identified, with intrinsic EPSS being less common but intensively used.
- EPSS availability strongly predicts usage frequency; higher ERP usage also correlates with more frequent EPSS use.
- Users value context-sensitivity, UI integration, note-saving, and extra information windows in EPSS.
Conclusions:
- EPSS are expected to become increasingly significant for employee learning and performance in the future.
- Intrinsic EPSS, though less common, offer substantial benefits when available and integrated.
- Further research and development of EPSS are crucial for optimizing workplace learning in the context of complex software systems like ERP.
Keywords:
electronic performance support systems (EPSS)enterprise resource planning (ERP)informal learningknowledge sharinglearning at workproblem-solvingtool useMore Related Videos
Related Concept Videos
01:24Sources of Self-Esteem II: Performance Feedback
8
Self-esteem is intricately tied to our perception of competence and our ability to exert control over our lives. One of the primary sources of this perception is performance feedback — the ongoing evaluation of our actions in terms of success and failure. According to Franks and Marolla (1976), people derive self-worth from experiencing themselves as causal agents, capable of achieving goals and overcoming obstacles. This process nurtures a critical component of self-esteem:...
8
01:13Principle of Virtual Work: Problem Solving
1.3K
The principle of virtual work is an essential concept in the field of mechanics and engineering. This is used to solve problems related to the equilibrium of a structure or system. It is based on the assumption that if a system is in equilibrium, the work done by all the forces during a virtual displacement is zero. This principle is applied by considering virtual displacements of the system and the corresponding work done by internal and external forces.
To apply the principle of virtual work,...
To apply the principle of virtual work,...
1.3K
01:30Information Processing Approach
173
The information-processing theory of cognitive development centers on fundamental mental processes, including attention, memory, and problem-solving skills. Researchers in this field examine how cognitive abilities, such as working memory, evolve and influence children's overall development. Studies indicate that children with stronger working memory tend to excel in reading comprehension, math, and problem-solving compared to peers with less efficient memory skills. Low working memory is...
173
01:29Problem-Solving
252
Effective problem-solving consists of two steps: 1. identifying the problem and 2. selecting the appropriate problem-solving strategy (i.e., a plan of action used to find a solution). Humans use four problem-solving strategies:
252
01:24Working Memory
457
Working memory refers to a combination of components, including short-term memory and attention, that allow an individual to hold information temporarily as we perform cognitive tasks. It is an essential cognitive function that enables the execution of complex tasks such as problem-solving, comprehension, and reasoning. Unlike short-term memory, which simply involves the storage of information for a brief period, working memory involves the active manipulation and processing of this...
457
01:22Purposive Learning
212
E. C. Tolman emphasized the purposiveness of behavior — the idea that much of our behavior is goal-directed. For instance, employees who aim for a promotion work diligently to meet their targets. Tolman argued that when classical conditioning and operant conditioning occur, the organism acquires certain expectations. In classical conditioning, a child might fear a dog because they expect it to bite. In operant conditioning, a person might consistently work overtime because they expect a...
212