How to build more resilient businesses and communities: A proposal

Business continuity is in a comfortable state of established maturity. However, while most risk managers believe their current plan is fit for purpose, future disruptions are likely to take on different forms and have different impacts. At a time when the need for business continuity management is greater than ever, the need to expand its service offering is also great. This paper proposes an operational resiliency programme that would operate as a complement to business continuity management by incorporating key aspects from other fields of expertise. This programme is designed to provide businesses with the tools to identify potential sources of disruption and implement changes before such disruptions occur, thus limiting impacts to the business, its employees and customers and their respective communities.