Effectiveness of a Mobile Technology-Supported Self-Reflective Course in Communication Behaviors for Outpatient...

Area of Science:

• Nursing Education
• Healthcare Communication
• Mobile Technology in Healthcare

Background:

• Effective communication is a critical competency for outpatient nurses.
• Patient-centered communication impacts healthcare outcomes.
• Current training methods may benefit from technological integration.

Purpose of the Study:

• To evaluate the effectiveness of a mobile technology-supported self-reflective (MTS) course on outpatient nurses' communication behaviors.
• To compare communication behavior changes between nurses who underwent the MTS course and a control group.
• To assess the long-term impact of the MTS course on nurse-patient communication.

Main Methods:

• A quasi-experimental design was employed with 78 outpatient nurses.
• Participants were divided into an experimental group (MTS course) and a control group.
• Communication behaviors were measured at baseline, 1 week post-intervention, and 1 month post-intervention.

Main Results:

• No significant pre-intervention differences in communication behaviors were observed between groups.
• Communication behaviors improved in both groups one week post-intervention, with no significant between-group differences.
• One month post-intervention, the experimental group exhibited significantly higher communication behavior scores compared to the control group.
• Both groups reported high learning satisfaction.

Conclusions:

• The MTS communication course effectively enhanced outpatient nurses' communication behaviors.
• The positive effects of the MTS course on communication skills were sustained one month post-intervention.
• Integrating the MTS course into healthcare facility orientation programs is recommended to improve nurse-patient communication.