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Proposed Patient-Inclusive Methodology for Developing and Validating Patient Experience Surveys

Mitchell Izower1,2,3, Yuri Quintana2,3

  • 1Department of Medicine, Beth Israel Deaconess Medical Center, Boston, MA, USA.

Studies in Health Technology and Informatics
|June 8, 2022
PubMed
Summary

Current patient experience surveys inadequately assess telehealth services, covering only 20.2% of sub-themes. Few validated surveys are specific to telehealth, hindering effective patient care evaluation.

Keywords:
Patient SatisfactionTelehealth

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