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Assessing Patient Satisfaction with Teledermatology Implementation During the COVID-19 Pandemic
Judy Hamad1, Amy Fox2, Maria Suzanne Kammire2
1Department of Dermatology, Henry Ford Hospital, Detroit, Michigan, USA.
Abstract:
The aim of this study was to assess the patient experience with teledermatology among new versus existing clinic patients in the context of the rapid practice shift to teledermatology during the COVID-19 pandemic. We analyzed survey responses from 184 teledermatology patients seen during COVID-19 at a major Southeastern medical center from May 13th to June 5th 2020. Overall patient-reported satisfaction with teledermatology was high with the majority of respondents rating their overall satisfaction as excellent (68%) or very good (18%). As teledermatology experiences wider adoption with the COVID-19 pandemic, it is essential to examine patient experience and satisfaction with teledermatology.
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