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Professionals' perceptions of a multi-agency computerised data sharing system.

Martine B Powell1, Sharon Casey1

  • 1Centre for Investigative Interviewing, Griffith Criminology Institute, Griffith University, Brisbane, QLD, Australia.

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Summary
This summary is machine-generated.

Frontline child abuse investigators and managers differed in their views on a new data linkage system. While management saw benefits, frontline staff found the technology burdensome and questioned its usefulness.

Keywords:
case trackingchild abuse investigationdata linkageinter-agency collaboration

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Area of Science:

  • Child welfare research
  • Information systems in public services
  • Multi-agency collaboration

Background:

  • Implementation of computerised data linkage systems for child abuse investigations.
  • Need to understand professional perceptions of new technologies in child protection.

Purpose of the Study:

  • To explore child protection workers' and police officers' experiences with a new computerised data linkage system.
  • To identify divergences in perceptions between frontline staff and management regarding the system.

Main Methods:

  • Semi-structured interviews with 30 multi-agency child abuse investigation professionals (child protection workers and police officers).
  • Thematic analysis of interview transcripts to identify key themes and differences in perspectives.
  • Inclusion of both frontline and managerial roles to capture diverse viewpoints.

Main Results:

  • Four main themes emerged from the analysis, with significant divergence between frontline workers and management on three themes.
  • Management perceived the system's benefits, while frontline workers reported negative impacts on workload and usefulness.
  • Key areas of divergence included understanding the rationale for change, system limitations, and technology's role in organizational structure.

Conclusions:

  • The study highlights a critical gap in perception between frontline investigators and management regarding new technology implementation in child abuse investigations.
  • Addressing frontline staff concerns and improving system usability are crucial for successful technology adoption and effective child protection.
  • Future implementations should consider frontline perspectives to ensure technology supports, rather than hinders, critical investigative processes.